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Customer service that has stood the test of time

27 October 2016

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A Leeds-based mortgage broker has been delighted to arrange a first-time buyer mortgage for Salma Farooq, two decades after helping her father to buy their family home.

Proud dad Mohammed Farooq used Manning Stainton Mortgages over 20 years ago and explains: ‘Although it was a long time ago I vividly remember the excellent service I received from Manning Stainton, so when my daughter Salma said she needed mortgage advice I had no hesitation in recommending them.

‘Obviously the personnel has changed but the same high standards and professionalism are still very much in evidence. I am not surprised that they have won industry awards and from my experience, they are very well deserved.’

In the 20 years since Mr. Farooq first did business with Manning Stainton Mortgages, the company has continued to grow and is now part of Mortgage Advice Bureau, a national, leading mortgage network. Despite its growth, customer service continues to be a priority for the firm, and the team is delighted that this has resulted in the second generation of customers.

Vishal Saroy, a Mortgage Adviser at Mortgage Advice Bureau comments: ‘It is great that we have been able to help the next generation of Mr. Farooq’s family. The mortgage market will have changed significantly in the last twenty or so years but we have all the knowledge and expertise to help new customers like Salma choose a mortgage or life insurance product which is right for them.’

Salma has also used Manning Stainton Estate Agents, just as her father did almost a quarter of a century ago.

Salma says: ‘Buying your first house is really exciting but with it being a totally new experience you do need the help of experts.

‘Mortgage Advice Bureau could not have been any more supportive and their advice and guidance have helped me to finally get on the property ladder. If I am lucky enough to have children I will have no hesitation in suggesting who they should talk to when they are old enough to buy a house of their own.’

Manning Stainton is a top 5 ranked agent on allAgents.co.uk, the UK’s largest independent customer review website for estate and letting agents.

The company has 19 Residential Sales and Lettings branches across West and North Yorkshire and offers an extensive range of complementary services aimed at helping people move. 

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